Maintenance FAQ's
Our lamp post outside our block of houses has been out for three weeks now, how do we get this fixed?
The lights in your subdivision are maintained by the power company and not the association or management company. You will find a link on your associations website (under the Contact Us menu) to report a street light outage. The Power Company ...
Where do I get a replacement mailbox/post to match the style used in my community?
If there is a preferred/recommended vendor, the information will be located under Resident Information in the Document Library on the homeowner website. A possible source if no information is available is: Carolina Mailboxes Inc 14201 S Lakes Drive, ...
How do I obtain or stop interior pest control for my Unit/Home?
Internal/External Pest Control is typically not provided by the association unless you live in a condominium. The homeowner would need to contract directly with a pest provider. Condominiums typically only provide termite control. Please contact us ...
I lost the key to my mailbox. How do I obtain a new one?
The association does not handle mailbox keys. The homeowner must contact the post office to obtain a new key.
Mailbox Maintenance Responsibility?
Please refer to the Association's governing documents to determine mailbox responsibility.
Snow Removal HOA responsibility or City/County/Town Responsibility?
Each Association is different please see each association's governing documents for snow removal responsibility. Typically Single family developments do not contract for snow/ice removal, unless it is a gated community.
What can be done with low water pressure?
Before calling anyone, please check all your faucets (inside & out) to be sure one has not been accidentally left running or is broken. If you receive your own water bill directly from your water provider, you may need to contact them. If you are in ...
Who is responsible for maintaining my condo or townhouse?
Owners are responsible for maintaining the interior of their units; and townhouse owners may also be required to maintain their doors, windows, and the crawl space under their units. The homeowners' association is typically responsible for ...
Who is responsible for road maintenance in a subdivision or planned community?
Until responsibility for road maintenance is lawfully transferred to a municipality or the North Carolina Department of Transportation, either the developer or the owners will be responsible. However, if the roads are private or the developer ...