Billing FAQ's
How can I sign up for Automatic Draft?
We offer ACH or Automatic Draft free of charge to homeowners. Simply go to your associations website, and from the "My Account" menu, select "Setup Auto Draft" and fill out the form. Once submitted, you will receive an email confirmation that we ...
What Payments do you accept?
Payment Methods are: 1. Paper Check - by mail (due to USPS delivery delays, please allow at least 2 weeks for delivery of your paper check) 2. Automatic Draft - fill out this form and your account will automatically be drafted on the due date 3. ...
How do I pay my assessments online?
There are two (2) ways to make payments online. 1. After logging into your associations website, go to the Account Information Menu and select "My Account Info". You will see a Pay Now button next to the amount due. Simply click on that and you ...
Can I pay my Association fees online?
Yes. You may pay your association fees through your associations website by eCheck or Credit Card. To pay online, you must first register for the website. Once registered, you will receive a link to set your password by email. After you create your ...
I can't afford to pay my association fees in full and I'm receiving collection letters. Can I setup a payment plan?
It is never the goal of the association to place a lien or foreclose against a homeowner. Should you be unable to pay your dues, and your account is already past due - please contact our offices. By contacting our offices we can assist you in ...
What do my HOA dues pay for? (I don't see anything getting done around here!)
Usually a large portion of the Assessments (dues) goes towards maintenance of the common areas (mowing, seeding, watering, aerating, trimming hedges). You also pay for watering, some electrical, community newsletter, management company, etc. For a ...
Why are you sending me a Bill? My Mortgage Company is supposed to pay this from my Escrow Account.
You may wish to contact your mortgage company for clarification. Despite what most people think, Mortgage company escrow accounts only pay for Property Taxes, Private Mortgage Insurance (PMI) and Insurance. HOA Dues are not paid by the mortgage ...
I am now divorced/widowed, can you please change my name on the account?
Unfortunately we cannot change your name until the deed for the property has been changed. For legal purposes we must go by what the deed reads. However we may be able to update the name on the mailing address for your account, so as to prevent any ...
Can I make several smaller payments on my assessment rather than pay it all at one time?
No. The entire amount is due on the 1st of the month (in which it comes due) and late by a date determined by your association documents or board. (Usually the 10, 15th or 30th of the month). If you are past due and having financial difficulties, ...
Do I have to pay Association dues?
If your association is voluntary (most aren't), then any payments necessary to maintain membership are also voluntary. However, if membership in the association is mandatory (become a member by purchasing your home), you must pay all lawful ...
Do I have to receive a paper statement via mail? Are there any other options?
Yes there are other options available. You may choose one of the following options: 1. Automatic Draft - if you sign up for ACH or Automatic Draft, we will draft your bank account on each assessment due date. Under this option, you will not receive a ...
I received my latest account statement and see I've been charged a late fee, why? Also, what gives you the right to charge me a late fee?
Assessments payments are due on the 1st of the month and considered late if not received in our office by the late date determined by your association and indicated on your statement. (The 10th, 15th or 30th of the month). Payments must be received ...
I want to sign up for eStatements, can you tell me how?
Follow the below instructions for either the website or the My HOA app to setup eStatements on your account Sign up for eStatements from the HOA Website 1. Log into your association Website 2. Navigate to the Account Information menu, and select "My ...
Is there any limit on what an owner has to pay to the association?
Not so long as the dues, charges and/or assessments are lawfully imposed in accordance with procedures established by the restrictive covenants. Sometimes, when assessments are for substantial undertakings (road maintenance, utility services, ...
What happens if an owner (or the developer) fails to pay funds claimed by the association including assessments, fines, fees or other charges?
The association must use the rights granted in the restrictive covenants to collect them. In developments subject to the Planned Community Act, liens and foreclosures of the owner's property are permitted. Additionally homeowners may be reported to ...
What is the developer's role in a mandatory association? Must it pay dues, charges and assessments?
Under North Carolina law, the developer of any real estate project is the owner of all unsold lots or units in the project. As long as the developer owns a majority of them, it controls the votes and therefore the association itself. The developer ...
When will I receive my bill and when is my payment due?
Assessment billings are typically due at the first of each year, or for condominiums and townhomes the first of each month. You will receive your statement in the mail or via e-mail around 30 days prior to the due date unless you have signed up for ...
How do I setup a recurring payment on my associations website?
Once you log into your associations website, click on "Setup Recurring Payment" from the Account Information menu. You can then choose to setup a recurring monthly or quarterly payment via eCheck or Credit Card*. *please note if paying by eCheck or ...
What is My Account Number?
There are a couple of places that you can find your account number. 1. On the first page of your statement it is at the top right hand corner 2. On the payment coupon at the bottom. 3. You can also find your account number on the welcome letter that ...
Where do I mail my payments to?
Payments made by traditional mail should be sent to: “Your Associations Name” Payment Processing Center P.O. Box 848 Commerce GA, 30529 Payments sent to any other address will result in processing delays and may cause you to incur a late fee.
I don’t want to receive paper statements anymore. How can I set this up to receive my statement electronically?
From the Association Website Please follow the below steps to setup eStatements on your account: 1. Log into your association Website 2. Navigate to the Account Information menu, and select "My Profile" 3. Locate the "Billing Information" section and ...
I use Bill Pay through my bank, and the payment has cleared my checking account but hasn't posted to my HOA Account, Why?
Many banks bill pay service still works like this - When you initiate the payment through your banks website, the bank will deduct the money from your account on the date you chose to pay it on. This money is then transferred by the bank to another ...