I want to sign up for eStatements, can you tell me how?
Follow the below instructions for either the website or the My HOA app to setup eStatements on your account
Sign up for eStatements from the HOA Website
1. Log into your association Website
2. Navigate to the Account Information menu, and select "My Profile"
3. Locate the "Billing Information" section and click the box beside "Receive eStatements"
4. Click the submit button
NOTE: If you are signed up for Automatic Drafts of your account please do not change to this status. This will cause your ACH to stop drafting.
Sign up for eStatements from the My HOA mobile App
Log into the My HOA App (if you aren't currently logged in)
1. Tap the 'Hamburger' icon in the top left of your screen
2. Tap "My Profile"
3. Scroll down and tap the "Billing Information Menu"
4. tap the box beside "Receive eStatements" and click save
Do I have to receive a paper statement via mail? Are there any other options?
Yes there are other options available. You may choose one of the following options: 1. Automatic Draft - if you sign up for ACH or Automatic Draft, we will draft your bank account on each assessment due date. Under this option, you will not receive a ...
I don’t want to receive paper statements anymore. How can I set this up to receive my statement electronically?
From the Association Website Please follow the below steps to setup eStatements on your account: 1. Log into your association Website 2. Navigate to the Account Information menu, and select "My Profile" 3. Locate the "Billing Information" section and ...
I received a statement from my Homeowners association and it shows a fine for a violation. What is this for and why am I being fined?
Please log into the associations website and click on the "My Violations" link to view the letters sent to you regarding the specific violation noted on your billing statement and to see pictures of the violation. Prior to receiving a fine, you were ...
I received my latest account statement and see I've been charged a late fee, why? Also, what gives you the right to charge me a late fee?
Assessments payments are due on the 1st of the month and considered late if not received in our office by the late date determined by your association and indicated on your statement. (The 10th, 15th or 30th of the month). Payments must be received ...
How can I sign up for Automatic Draft?
We offer ACH or Automatic Draft free of charge to homeowners. Simply go to your associations website, and from the "My Account" menu, select "Setup Auto Draft" and fill out the form. Once submitted, you will receive an email confirmation that we ...