I use Bill Pay through my bank, and the payment has cleared my checking account but hasn't posted to my HOA Account, Why?

I use Bill Pay through my bank, and the payment has cleared my checking account but hasn't posted to my HOA Account, Why?

Many banks bill pay service still works like this - When you initiate the payment through your banks website, the bank will deduct the money from your account on the date you chose to pay it on.  This money is then transferred by the bank to another internal account the bank uses to generate paper checks from.  The Bank then generates a paper check and puts it in the mail.  Even though your bank account may show the payment has been deducted (or cleared), that doesn't always mean that the recipient of the payment has received the money.

Selecting to pay the bill on the day its due through online banking bill pay may result in the payment not being received for up to 7 business days after that date.

To avoid late fees, it is often a good idea when selecting the date to pay a bill from your banks website, to allow 5-7 business days for a payment to reach the recipient by the due date.

Payments are posted and deposited the same day they are received by our processing center. 

Also, please ensure that your billpay payments are being sent to the correct payment address:

Your HOA Name
​c/o Payment Processing Center
PO Box 848
Commerce GA 30529
*reference your account # on the check

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