I have taken care of an issue and the violation is closed. Why does it still show on my account?

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• LOTS of people in this neighborhood have this issue (basketball goals/commercial vehicles/etc). You can't expect all of us to change.

  This may be an issue that the Board would like to look into further and possibly bring it before the community to vote and change the rule. We suggest you go on your community website, click on "Contact Us" and open a support ticket that we can send ...

• What is My Account Number?

  There are a couple of places that you can find your account number. 1. On the first page of your statement it is at the top right hand corner 2. On the payment coupon at the bottom. 3. You can also find your account number on the welcome letter that ...

• I received a violation letter about ___. I see a bunch of them in the neighborhood. Why are you harassing just me?

  We are enforcing that throughout your neighborhood at the direction of your Board of Directors. Most likely your neighbor got a letter as well*. All homeowners in the community are held to the same standards. *Please note: We can not legally disclose ...

• Why did I get this violation letter? The item in question (fence, basket ball goal, etc) has been there for a long time.

  When your Board hired us they has asked us to enforce all of the covenants. We are contacting all homeowners with this violation and others. You will need to fill out an ARC application for the item.

• I received a statement from my Homeowners association and it shows a fine for a violation. What is this for and why am I being fined?

  Please log into the associations website and click on the "My Violations" link to view the letters sent to you regarding the specific violation noted on your billing statement and to see pictures of the violation. Prior to receiving a fine, you were ...